*******  Sales Tax is only collected for orders shipped into Pennsylvania *******

Shipping Information

We ship 99% of all domestic orders the same day for orders received by 12:00 noon EST.

 ** Please review ADDRESS CORRECTIONS at the end of this page.

(S) Standard Shipping Service utilizes both UPS Ground and US Mail services for shipment for within the Continental United States.  Packages are shipped every day with the exception of weekends and holidays.  This service level cannot ship to a post office box; if you require PO Box delivery please select (S2) US Mail. Retail customers pay $5.95 for orders up to $12.00, $6.95 shipping for orders $12.01 and $8.95 for orders above $25.01. This option is valid within the continental United States and for APO/FPO addresses. For orders to Alaska, Hawaii, Puerto Rico and Territories please select either (S1) UPS Ground or (S2) US Mail.  

(S1) UPS Ground Service is available in all 50 states.  The above map shows the delivery times for UPS Ground Service.  UPS cannot deliver to Post Office Boxes.  For PO Box deliveries please select (S2) US Mail. 

Please review UPS guarantees below.

(S2) US Mail and Priority Mail is available in all 50 states and territories.  Before selecting US Mail please consider that we do not have tracking capability and as such if your order is delayed there is no recourse until the disposition of the package is made by the Post Office. Since this level of service may require air transport we can not ship any aerosols by this method.   

(S3) UPS 3 Day Select is a cost effective expedited service for those customer orders shipping west of the Mississippi.  In determining the delivery day do not count the day of shipment as well as weekends and holidays.  Example: an order placed and credit approved by 12:00 noon Monday will be delivered on Thursday by end-of-day. Since this level of service may require air transport we can not ship any aerosols by this method.  This shipping option is only available within the continental United States.  This service can not ship to a post office box.  Please review UPS guarantees below.

(S4) UPS 2 Day Air is fast and reasonable for the service received and is available for all 50 states. In determining the delivery day do not count the day of shipment as well as weekends and holidays. Example: an order placed and credit approved by 12:00 noon Monday will be delivered on Wednesday by end-of-day. Since this level of service requires air transport we can not ship any aerosols by this method.  This service is available in all 50 states. This service can not ship to a post office box.  Please review UPS guarantees below.

(S5) UPS Next Day Air a next day service that guarantees delivery by 1:00 pm.  Example: an order placed and credit approved by 12:00 noon Monday will be delivered on Tuesday by 1:00 pm.  Since this level of service requires air transport we can not ship any aerosols by this method.  This service is available within the continental United States in most but not all areas.  This service can not ship to a post office box. 

Please review UPS guarantees below.

International orders  will be sent by US Priority Mail International.  (Minimum order for international orders is $50.00 in merchandise)  We can only ship to countries for which we can purchase insurance against loss.  Customers are responsible for payment of all applicable import duty, fees and taxes imposed at the destination.  Packages which are refused at their destination and returned in new condition will be credited less round-trip shipping costs. International customers will always have shipping charges and level of service confirmed by email prior to shipping.  Your phone number and email address are mandatory, we can not process your order without these items. International order minimum is $50 excluding shipping and handling. Sorry, we do not export any insecticides or insect repellents.

Minimum orders are not required for domestic orders.  Regardless of how small an order may be we are happy that you selected us.

Address Corrections and Package Refusals (customer redirects) are a rare occurrence.  An error as simple as a zip code or house number will result in an address correction by UPS.  When this occurs UPS charges $5.00 for a ground package and $10.00 for an air package.  Please make certain to review your internet order and the confirming email since address correction/customer redirects expenses will be passed along to the customer.  If a package is refused at delivery time the customer will be billed for the return charges imposed by UPS.

UPS Delivery Guarantees are limited by certain external events including weather related delays, natural disasters and other circumstances beyond their control.  The Christmas/Holiday season is also an area where these guarantees are subject to revision.  You can see these on the UPS website.  We can say that UPS is extremely reliable and professional but that on rare occasion they fail to meet these delivery commitments.  Instead of providing a copy of their service guarantees we will commit to you that if you select a priority service level from UPS and if they fail to meet that guarantee will will contact UPS regarding the issue and seek credit for the priority service fees.  If we receive a refund from UPS in your behalf, we will credit your account.  However, if UPS does not issue the credit we unfortunately will not be able to issue a credit to your account.