Guarantee & Return Policy
SCS has been in business since 1986 and began as a mail order company. We have never sold or bartered any of our customer information for any purpose . . . we value your business and we guarantee your privacy. With the increase in on-line identity theft SCS has implimented a credit card policy of "no retention". Once your credit card has been approved and the transaction completed the credit card used for the transaction is deleted. What this will mean for our customers is that they can be assured that their credit card data is secure.
Please review our Shipping page for detailed shipping information.
30 Day Return Policy - All unopened merchandise except special orders, can be returned within 30 days of purchase. After 30 days, item(s) may be returned at our option with a restocking fee of 15%. Carefully wrap and pack the item(s) being returned and send it by US Mail insured or UPS. Parcels must be shipped prepaid; sorry COD returns will be refused. Include the original or a copy of the invoice. Please indicate your preference of an exchange or refund. SCS will only refund shipping charges when due to a shipping error (shipping incorrect product) caused by SCS, or defect in merchandise when a replacement product is being shipped at no charge.
Mosquito nets can be returned within 30 days of purchase for a full refund if the mosquito net is in its unopened original sealed factory package. This insures that high health and sanitary standards are maintained. Opened mosquito nets regardless of the reason are never resold.
Product guarantees for water filters and purifiers are specifically offered by the manufacturer and will require that you contact their Customer Service department for assistance.
If you have any questions please feel free to call us toll free at 1 800 749-8425. If you reach us during non-business hours please leave a message. Make certain provide your name, phone number, time zone and the best time for us to return your call.
Send returns to:
SCS LTD – 140 Schott Road - Lake Ariel, PA 18436
SCS LTD – 140 Schott Road, Bldg. 3 - Lake Ariel, PA 18436